Apple Sued for Providing Less Than 16GB Usable Space to Customers
Apple users clamored when the latest update of iOS ate up a large chunk of their allocated space on phone. The infamous company has been bashed by customer quite a few times—both online and offline—for the update to iOS 8, which cut off a whopping amount from 16GB usable space on iPhones and iPads. But getting sued has taken the matter to a whole new level.
Two customers, Paul Orshan and Christopher Endara from Florida filed a lawsuit against Apple, claiming that the iPhone and iPad that they had bought had much less amount than the specified 16GB, and the space shrank further after the latest update to iOS 8.
The lawsuit was filed in a California Federal Court on Tuesday.
With a desire to turn their complaint into a class action suit, the customers are expecting to receive more than $5 million in damages; and they point toward Apple’s misleading advertising of the product to be the cause.
In the lawsuit, the customers not only accused Apple for the false propaganda, but also termed this as their ‘sharp business tactics’. They claimed that Apple intentionally did so, propelling the users to clear up more space for the update and hence forcing them to back up their photos and other data onto iCloud. This increased the sales of the cloud service and eventually benefited none but Apple.
The lawsuit said: “Apple exploits the discrepancy between represented and available capacity for its own gain by offering to sell, and by selling, cloud storage capacity to purchasers whose internal storage capacity is at or near exhaustion.”
Apple still has not released any official statement against this lawsuit.
It would be wise to mention here that Apple’s latest update indeed takes up a lot of space. To put it in numbers, the latest update to iOS 8 takes up about 3GB of storage on iPhone 6, which is about 19% of the 16GB space promised by Apple. The percentage is 20% and 21% for iPhone 6 Plus and iPad respectively.
However, this incident is not a first experience for Apple, since they have already had a lawsuit filed against them in 2007 by an iPod Nano customer regarding storage issues. Although the case was dismissed eventually, Apple might not get rid of the issue so soon this time.